Accessibility

Fernbank strives to be accessible to everyone while maintaining the health and safety of our guests and staff. If you have suggestions on how to make the museum more accessible, please contact us at Guest.Services@FernbankMuseum.org.

Assistive Technology Resources for the Giant Screen Theater

• Fernbank has a limited number of complimentary assistive listening, closed captioning and descriptive narration devices available on a first-come, first-served basis. These devices must be requested in person at the Box Office at least 30 minutes prior to the start of the movie. For large parties, please call in advance to secure
• Assisted Listening Devices include neckloops and headsets that offer adjustable volume control with amplified audio of the movie and sound effects, as well as Closed Captioning devices with an easy to read display. 
• Descriptive Narration headsets feature adjustable volume control which describe the visual setting and action. Full movie audio and sound effects are amplified as well.
• All assistive technology devices are thoroughly cleaned and disinfected between each use.

Language Accommodations

• Foreign Language maps are available in the Front Lobby. Maps are available in: Chinese (Mandarin), Chinese (Taiwanese), French, German, Italian, Japanese, Korean, Portuguese, Spanish, and Vietnamese.

Mobility

• All experiences inside the museum and within WildWoods are ADA accessible. However, due to the steep inclines and natural, sometimes rugged, terrain of Fernbank Forest, many trails are not ADA accessible.
• A limited number of complimentary wheelchairs are available for guests needing assistance. Please ask a Fernbank staff member for assistance getting a wheelchair upon arrival.
• A limited number of accessible parking spaces are available in the main parking lot. A guest drop off/pickup area is located near the main entrance.
• The Lobby entrance to the Giant Screen Theater is wheelchair accessible. Please see a theater attendant to locate one of the six accessible seating areas in the theater.
• An elevator is located just past the lobby toward the right side of the museum .

Restrooms

• All-gender, private restrooms are available on the Upper Level of the museum outside of the Naturalist Center. (Specific locations noted on Visitor Map)
• Nursing and feeding stations are available on Upper Level.
• Changing stations are available in most restrooms.

Service Animals

• Service animals are welcome in the museum, WildWoods and Fernbank Forest. Please identify your service animal to museum staff upon arrival.